Budgeting for a solution has always prompted the question of 'how much?' - usually in dollars, sometimes in workload hours. What about the amount of friction you are putting between your users and getting their job done? What about the hit to the culture you were trying to build? Are you the one whose actually responsible for all the shadow IT? In this session we'll explore the rest of what to budget for when deciding on a path forward; exploring ways to measure what you're really asking to spend and use that to drive decisions.